Frequently Asked Questions (FAQ)

Our fiber and UV laser systems are engineered for a wide range of materials, including stainless steel, carbon steel, aluminum, brass, coated metals, plastics, resins, ceramics, and selected composites. Each model lists its exact compatibility so you can choose the ideal system for your application.

Yes. Our pulse and continuous-wave laser cleaners efficiently remove rust, coatings, oil stains, and surface contaminants without damaging the base material. They offer stable performance for industrial restoration and surface preparation。

Fiber laser marking is ideal for metals and hard plastics, delivering deep, permanent marks.
UV marking offers extremely fine, cold-processed results for heat-sensitive materials like PC, ABS, glass, and coated surfaces.

Absolutely. Each product includes intuitive software, preset configurations, and step-by-step guides. Most users can begin operating within an hour, even without prior laser experience.

Yes. Our machines include eye-protection solutions, warning labels, and recommended operating guidelines to help ensure safe usage in workshop and production environments.

Yes. Unused equipment can be returned within 15 days of delivery. Please contact support to confirm eligibility before sending anything back.

All machines include a standard 1–2 year warranty (depending on the model), covering core components such as the laser source, power supply, and control system.

Consumables, accidental damage, and misuse are not included. Full details are listed in each product’s warranty section.

Yes, we ship worldwide through trusted logistics partners.

A tracking number is automatically sent once your order leaves our warehouse. You can monitor shipping progress at any time.

Yes. We offer lifetime technical support via email, video call, and remote troubleshooting. Our engineers can guide you through installation, calibration, and maintenance.

We stock all major replacement parts, including lenses, power modules, laser sources, cables, and protective accessories.

Yes. Software updates are provided free of charge to ensure stable operation and access to the latest features.

Most models arrive pre-assembled. For larger equipment, simple setup steps may be required, and we include detailed instructions plus online guidance.

Laser cleaners and welders typically require stable AC power and basic ventilation. UV and fiber marking units only need standard power outlets. Full specifications are listed on each product page.