Widerrufsrecht

Return & Refund Policy

1. General Information

Thank you for choosing our laser equipment. We value your shopping experience and strive to provide high-quality products and services.

Please read this Return & Refund Policy carefully before placing an order. By completing a purchase on our website (https://www.hantenlaser.com), you acknowledge and agree to this policy and our Terms & Conditions of Sale.

2. Order Confirmation & Cancellation

We reserve the right to refuse, limit, or cancel any order.
Email confirmation only indicates that we have received the order, not that it has been accepted.
Once the order has been shipped, cancellation is no longer possible.
If you cancel an order at least one day before shipment, we will refund the product cost, but third-party payment processing fees (e.g., Shopify Payments, PayPal) are non-refundable.
If you refuse the shipment or cancel an order that has already been shipped, you are responsible for return shipping and restocking fees.

3. Return Window & Conditions

You may request a return, replacement, or refund within 30 days of receiving the product if any of the following situations apply:

The product arrives damaged, cracked, or heavily contaminated
You received the incorrect model or an item inconsistent with your order

4. Non-Returnable Items

We do not accept returns under the following circumstances:

Customized or special-configuration products (including power level, wavelength, colors, etc.)
Products that have been powered on, installed, used, or show signs of use
Damage caused by improper operation, misuse, or unauthorized modification
Products beyond the return period
Missing accessories, manuals, or incomplete original packaging
Consumable parts (such as nozzles, lenses, optical components, fuses, etc.)

5. Warranty Policy

All laser equipment includes a 12-month limited warranty. Warranty claims must meet the following requirements:

Submit a written warranty request within the warranty period
Provide evidence of defects (photos or videos)
Submit the claim within 30 days after discovering the issue

Not covered under warranty:

Normal wear and tear or consumable items
Damage caused by improper use, modification, or unauthorized repair
Damage caused by external forces, accidents, or third-party transport

6. Return Packaging & Shipping Costs

All returned products must include original packaging, accessories, cables, manuals, etc.
Returns must be shipped within 30 days of approval.
You must provide photos/videos showing the defect or mismatch and proving that it significantly affects the product’s value or function.
Unless confirmed to be a quality issue caused by us, the buyer is responsible for all return shipping costs.
If we initially prepaid return shipping but the inspection finds no quality issues, the shipping cost will be deducted from the refund.
Damage caused during return shipping due to improper packaging is the buyer’s responsibility.

7. Refund & Exchange Process

We will inspect returned products within 7 business days after receiving them.
If approved, we will process the refund or exchange.
Refunds will be returned to the original payment method within 7 business days.
Shipping fees, restocking fees, and third-party payment fees are non-refundable.
If the returned item shows signs of use, damage, or missing parts, the refund amount will be deducted accordingly.
If replacement stock is unavailable, an extended wait time may apply or the order may be refunded instead.

8. Additional Notes

We reserve the right to modify or update this policy at any time.
This policy has the same legal effect as the Terms & Conditions of Sale.
In case of disputes, applicable laws at the place of purchase shall prevail.
We reserve final interpretation rights for matters not covered in this policy.

9. Contact Us

To apply for returns or ask about after-sales support, please contact us:

Email: manager@hantenlaser.com

hantenggege@gmail.com

Phone: +86 19560643839

Please provide your order number, a description of the issue, and photos/videos to help us process your request.
Our support team will respond within 48 hours.