Versand

Shipping Policy

1. Overview

Thank you for choosing our laser equipment. This Shipping Policy outlines the procedures and terms regarding order handling, transportation, and delivery.

2. Shipping Coverage

We offer worldwide shipping. Availability may vary based on logistics partners and export regulations.

3. Order Processing Time

Orders are typically processed within 2–5 business days after payment confirmation.
Orders placed on weekends or holidays will be handled on the next business day.

4. Shipping Time

Estimated delivery times:

Mainland China & Hong Kong: 3–7 business days
North America & Europe: 7–15 business days
Other regions: 10–25 business days

Actual delivery times may vary due to customs delays or carrier issues.

5. Shipping Methods

We partner with major global carriers, including but not limited to:

DHL, FedEx, UPS, TNT, EMS, etc.

Customers may choose a preferred carrier depending on availability.

6. Shipping Fees

Shipping costs are based on the order weight, size, and destination.
Final charges will be displayed during checkout.

7. Customs & Import Duties

International shipments may incur customs duties, taxes, or VAT.
These charges are the buyer’s responsibility.

8. Order Tracking

After shipment, you will receive an email containing your tracking number to monitor your package through the carrier’s website.

9. Address Accuracy

Please ensure your shipping address is complete and accurate.
We are not responsible for delays or losses due to incorrect or incomplete addresses.

10. Shipping Damage

If you receive a damaged product, contact us within 48 hours and provide unboxing photos or videos for claim processing.

11. Delays & Force Majeure

We are not responsible for delays caused by:

Natural disasters
Customs inspections
Pandemics
Flight delays
Logistics disruptions

12. Refusal or Return of Shipment

If a shipment is refused, or returned due to unpaid duties or incorrect address, associated shipping fees will be deducted from any refund.

13. Contact Us

For questions about shipping, tracking, or delivery issues, contact us:

Email: manager@hantenlaser.com
Phone: +86 19560643839
Business Hours: 24/7 service

14. Legal Statement

This Shipping Policy is part of our General Terms & Conditions of Sale and is governed by applicable law.
We reserve the right of final interpretation.